FAQ’s

FAQ’s

Let’s See A Show!

Where is Casa?

Where is Casa?

Casa Mañana Theatre is located in the heart of the Cultural District at
3101 West Lancaster Avenue
Fort Worth, TX 76107
(the southwest corner of University Drive and Lancaster Ave)

How do I buy tickets?

How do I buy tickets?

Tickets can be purchased through Ticketmaster by calling 800-982-2787 or visiting ticketmaster.com, open 24 hours a day, 7 days a week.

Tickets can also be purchased by phone or in person at the Box Office. Box office hours are:
Tuesday – Friday, 10am – 4pm
Saturday 12p – 5pm
1 hour prior to show time

Watch out for scalpers! Ticketmaster is the only authorized agent for tickets to Casa Mañana shows. If you have any questions while purchasing tickets, please call our Box Office at 817.332.2272 x3 and a friendly customer service agent will guide you.

Can I exchange my tickets if I know beforehand that I need to switch performances?

Can I exchange my tickets if I know beforehand that I need to switch performances?

All sales are final. There are no refunds. If you cannot attend the performance date and time for which your tickets are issued, you can exchange your tickets to another performance date and time of the same production for a small fee, subject to availability and other restrictions. Please call our Box Office at 817.332.2272 x3 for assistance.

Season subscribers receive FREE and convenient ticket exchanges, subject to availability and other restrictions. Click here for more information on how to subscribe and receive up to 40% off single ticket prices in addition to other exclusive benefits!

I put the wrong date on the calendar and missed my show!

I put the wrong date on the calendar and missed my show!

All sales are final. There are no refunds. If you missed your performance, you can come to another performance of the same production, 1-hour prior to curtain, and we will sell you a seat pass for best-available. Seat passes are $25 per ticket for Broadway and $10 per ticket for Children’s Theatre.

I’m bringing kiddos. What do I need to know?

I’m bringing kiddos. What do I need to know?

Every child 1 year and older must have a ticket to enter the theatre. There are no exceptions to this policy, and no child 1 year and older will be permitted to sit in a parent’s lap without a separate ticket. Please inquire at the Box Office regarding the purchase of lap seat tickets. We do our best to give recommendations for age appropriateness for our shows. Check each individual show page for our recommendation, and please do not hesitate to call our Box Office with any questions.

Accessibility. What do I need to know?

Accessibility. What do I need to know?

Casa Mañana is committed to making our performances accessible to everyone. The theatre offers seating to accommodate physically challenged patrons. Tickets for handicap-accessible seating can only be purchased through our Box Office, by calling 817.332.2272 x3.

Infrared headsets are provided by Carson Hearing Care and available at the Box Office when you arrive for your show.

Deaf-Interpreted Performances for Children’s Theatre

Through our partnership with Tarrant County College’s Sign Language Interpreting Program, we are able to offer one deaf-interpreted show per run of each Children’s Theatre show.

The interpreted shows are as follows:

Tuck Everlasting – October 11 at 6:30 p.m.
Jack Frost – December 6 at 6:30 p.m.
Frank-N-Friend – February 7 at 6:30 p.m.
Matilda – March 27 at 6:30 p.m.
Shrek – April 24 at 6:30 p.m.

How to use Mobile Tickets

How do I use Mobile Tickets for iOS?

How do I use Mobile Tickets for iOS?

1. Using the web browser on your mobile device, (iPhone or Android) go to casamanana.org and select “login” from the Subscribers drop-down menu. We recommend bookmarking the login page for convenience.

2. Log in using the primary email address on your account. If you do not know your password, click on “Forgot your Password” to have a temporary one emailed to you. If you have any questions, please contact the Box Office at 817.332.2272, ext. 3 or boxoffice@casamanana.org.

3. Select the event you wish to view. Your ticket(s) for that event will be listed. Click “view barcode” to access your tickets. Apple Wallet for iPhone users: after viewing your tickets, tap Add to Apple Wallet and then, on the next screen, click Add.

4. Present this screen at the door and you’re in! To view additional tickets, swipe left for the usher to scan. Please make sure your screen is on the brightest setting for the scanner.

How do I use Mobile Tickets for Android?

How do I use Mobile Tickets for Android

1. Using the web browser on your mobile device, (iPhone or Android) go to casamanana.org and select “login” from the Subscribers drop-down menu. We recommend bookmarking the login page for convenience.

2. Log in using the primary email address on your account. If you do not know your password, click on “Forgot your Password” to have a temporary one emailed to you. If you have any questions, please contact the Box Office at 817.332.2272, ext. 3 or boxoffice@casamanana.org.

3. Select the event you wish to view. Your ticket(s) for that event will be listed. Click “view barcode” to access your tickets.

4. Present this screen at the door and you’re in! To view additional tickets, swipe left for the usher to scan. Please make sure your screen is on the brightest setting for the scanner.

It’s Showtime!

What do I wear?

What do I wear?

Here at Casa, we live by the phrase “come as you are.” All styles are welcome – whether you’re coming straight from work, you’re dressed up for date night or you’re out with friends for a night on the town – you’re going to fit in! Be mindful, however, that you may have people sitting behind you, so you might want to leave that 10-gallon hat at home. You’re also sitting in close quarters with others, so don’t overdo it with your favorite floral musk.

Where do I park?

Where do I park?

We suggest you arrive early, as limited free parking is available on a first-come basis in Casa’s parking lot at the southwest corner of University Drive and West Lancaster Avenue. When this lot is full, paid parking will be available in the cultural district. For additional information regarding parking, please visit fortworthtexas.gov/parking/culturaldistrict/.

Want reserved parking, no matter when you arrive? Inquire about joining Producers Club, where one of the benefits includes reserved parking! Call Derann Neuwirth at 817-321-5005.

You mentioned free parking…When should I arrive? What if I’m late?

You mentioned free parking…When should I arrive? What if I’m late?

Since you arrived to snag that parking space, Lobby doors open 1 hour prior to show time and seating begins 30 minutes before curtain. While you’re waiting, visit our bar and concession area for our latest specialty drink or wine selection, grab a snack for the kids or, during our Children’s Theatre shows, shop our gift shop. But, we understand that things happen – the babysitter is late or the “no, I thought you had the tickets” conversation. Late seating is at the discretion of the House Manager. Should you arrive late for the show, the House Management staff will seat you at the first appropriate opportunity. If you are unable to take your assigned seat, please accept the available seating and move to your regular seat at intermission.

Be Our Guest.

Be Our Guest.

Want the convenience of having drinks with friends and a show all in one place? Your little one gets hungry every 2 hours? During Broadway shows, we offer a full bar with sophisticated snacks. During Children’s Theatre shows, we offer adult and kid beverages as well as a variety of kid-friendly snacks!

Snow? Ice? The show must go on.

Snow? Ice? The show must go on.

All performances will take place as scheduled, regardless of weather conditions.

After the Show

“Wow, the talent! How do I meet the cast members?”

Wow, the talent! How do I meet the cast members?

Following Children’s Theatre shows, many of the cast members will join you in the lobby to sign autographs and to take pictures. We invite all to stick around, but please be mindful that others will want to meet the wonderful characters, so please take your pictures and get autographs quickly.

My phone fell out of my pocket. Do you have a lost and found?

My phone fell out of my pocket. Do you have a lost and found?

We sure do! Please contact House Management at 817.332.2272, x3 to inquire about lost objects.