Season Ticket FAQs

Time Saving Tip:  Bookmark the Subscriber Guide, mark performance dates on your calendar and keep your tickets in a secure place.

LET’S SEE A SHOW!

I’ve lost my tickets!
You can still see the show. Call 817.332.2272 x 3 or stop by the Box Office as soon as possible and we will print replacement tickets. Please note that lost tickets cannot be exchanged.

Can I exchange my tickets?
Yes, starting July 28, 2017, Season Subscribers receive FREE ticket exchanges for a different date. PLUS, once per season, you may exchange your tickets from one production for tickets to any other production in the series.

  • AccountManager is the easiest way to handle exchanges. You can login to your account here.
  • You can also email the Box Office or call 817.332.2272, x3.

There is a $5.00 per ticket exchange fee for tickets exchanged with less than 24 hours’ notice.

Tickets cannot be exchanged after your performance date has passed.

All exchanges are subject to seating availability at the time of the exchange. We regret that we cannot issue a refund if you exchange to a lower-priced seating location. If you exchange to a higher-priced seating location, you will be charged the difference.

All sales are final. There are no refunds. If you cannot attend the performance date and time for which your tickets are issued, you can exchange your tickets to another performance date and time of the same production.

I’m bringing kiddos. What do I need to know?
Every child 1 year and older must have a ticket to enter the theatre. There are no exceptions to this policy, and no child 1 year and older will be permitted to sit in a parent’s lap without a separate ticket. Please inquire at the Box Office regarding the purchase of lap seat tickets.

We do our best to give recommendations for age appropriateness for our shows. Check each individual show page for our recommendation, and please do not hesitate to call our Box Office with any questions.

Accessibility. What do I need to know?
Casa Mañana is committed to making our performances accessible to everyone. The theatre offers seating to accommodate physically challenged patrons. Tickets for handicap-accessible seating can only be purchased through our Box Office, by calling 817.332.2272 x3.

Infrared headsets are provided by Carson Hearing Care and available at the Box Office when you arrive for your show.

 

IT’S SHOW TIME!

What do I wear?
Here at Casa, we live by the phrase “come as you are.” All styles are welcome – whether you’re coming straight from work, you’re dressed up for date night or you’re out with friends for a night on the town – you’re going to fit in! Be mindful, however, that you may have people sitting behind you, so you might want to leave that 10 gallon hat at home. You’re also sitting in close quarters with others, so don’t overdo it with your favorite floral musk.

Where do I park?
We suggest you arrive early, as limited free parking is available on a first-come basis in Casa’s parking lot at the southwest corner of University Drive and West Lancaster Avenue. When this lot is full, paid parking will be available in the cultural district. For additional information regarding parking, please visit culturaldistrictparking.com.

Want reserved parking, no matter when you arrive? Inquire about joining Producers Club, where one of the benefits includes reserved parking! Call Shannon Worthington at 817.321.5042.

You mentioned free parking…When should I arrive? What if I’m late?
Since you arrived to snag that parking space, Lobby doors open 1 hour prior to show time and seating begins 30 minutes before curtain. While you’re waiting, visit our bar and concession area for our latest specialty drink or wine selection, grab a snack for the kids or, during our Children’s Theatre shows, shop our gift shop.

But, we understand that things happen – the babysitter is late or the “no, I thought you had the tickets” conversation. Late seating is at the discretion of the House Manager. Should you arrive late for the show, the House Management staff will seat you at the first appropriate opportunity. If you are unable to take your assigned seat, please accept the available seating and move to your regular seat at intermission.

Be Our Guest.
Want the convenience of having drinks with friends and a show all in one place? Your little one gets hungry every 2 hours? During Broadway shows, we offer a full bar with sophisticated snacks. During Children’s Theatre shows, we offer adult and kid beverages as well as a variety of kid-friendly snacks!

Snow? Ice? The show must go on.
All performances will take place as scheduled, regardless of weather conditions.

 

AFTER THE SHOW

Wow, the talent! How do I meet the cast members?
Following Children’s Theatre shows, many of the cast members will join you in the lobby to sign autographs and to take pictures. We invite all to stick around, but please be mindful that others will want to meet Junie B Jones and Frosty and the Cat in the Hat, so please take your pictures and get autographs quickly.

Come join the talented performers from our Broadway Productions as they share their stories and talents in a cabaret-style show. Casa After Dark is held in the exclusive Producers Club lounge immediately following the Friday night performances of the final weekend of each Broadway musical production and is free to all patrons with a valid ticket.

My phone fell out of my pocket. Do you have a lost and found?
We sure do! Please contact us at 817.332.2272 or email House Management to inquire about lost objects.

We want to come back next year – Do I get priority renewal as a Season Subscriber?
Yes! As a Season Subscriber, you receive the best seats available, before they go on sale to the public. These seats become your seats for the entire season and are reserved for you during the next subscription renewal period. Renewal information will be mailed when the season is announced. As a Season Subscriber, you will have the option of keeping or improving your seating assignment, depending on availability.

Season Subscribers also receive first notice and the opportunity to order tickets for special shows presented by Casa Mañana. However, we cannot guarantee your same season seating location for special events.